Posted 27 days ago

AST Housing Officer


Job Details


Role Purpose 

  • The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities.
  • To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders

Responsibilities 
  • Conduct tenancy checks and investigate tenancy fraud
  • To manage decants including being point of contact for tenant liaison
  • To carry out new tenant welcome visits and tenancy reviews
  • Deliver key housing management services to a high standard, ensuring that activities are delivered on time
  • Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met

Requirements 
  • An understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of residents and the responsibilities of landlords 
  • Experience working in a housing association or council in the required field of work
  • Experience of managing complex casework and following through successfully
  • Demonstrable experience of effective working partnerships with multi-agencies, local residents, environmental, community groups and police within a performance based environment.
  • Experience of resolving queries, providing advice and support to customers, including the analysis of information to enable informed decision-making. 

Contract 
  • Initial 12 month contract with the opportunity to extend 
  • Monday to Friday 9am to 5pm (IN OFFICE) 
  • PAYE via Umbrella 

If you are interested in this position AND meet the requirements, APPLY NOW!