Housing Advice & Homeless Prevention Officer

Job Title: Housing Advice & Homeless Prevention Officer
Location: West London 
Rate: £30 per hour (Umbrella)
Contract: 3–6 month initial contract (with opportunity to extend)
Hours: Monday to Friday, 9am – 5pm (minimum 3 days on-site)

About the Role
My client, a busy Local Authority in West London, is seeking an experienced Housing Advice & Homeless Prevention Officer to join their Housing Team. This role sits at the front line of the Housing Reception service, providing essential advice and support to individuals at risk of homelessness.

Key Responsibilities

• Deliver proactive housing options advice, including security of tenure, low-cost home ownership, and homelessness prevention.
• Investigate household circumstances and undertake statutory assessments to determine the best housing options and resources available.
• Provide a proactive front-line service to residents with housing-related issues in line with legislation and statutory guidance.
• Identify and support individuals who are already homeless or at risk of becoming homeless within 56 days.
• Work collaboratively with clients to access a wide range of housing options, making appropriate referrals and signposting to other services where needed.
• Ensure compliance with statutory duties and contribute to the achievement of team targets through early intervention and effective case management.

Requirements

• Proven experience of working in a busy, pressurised environment (such as a call/contact centre) for at least 12 months.
• Ability to handle complex enquiries and challenging customer situations professionally.
• Strong communication skills, with the ability to engage with clients in person and by phone.
• Knowledge of housing legislation, homelessness prevention, and housing options.
• Willingness to work to a rota system covering business hours (9am–5pm).

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.