Posted 10 days ago

Business Support Officer


  • £23 per hour
  • V85102637
  • East London
  • Grace Lawrence
  • Temporary
  • Public Sector

Job Details


Business Support Officer
East London
My client is recruiting for a Business support Officer based within the local Authority in East London and the surrounding area.
Responsibilities

  • To ensure that duties are carried out in accordance with the Council’s policies and Code of Conduct, incorporating the principles of valuing diversity.
  • To inform, advise and respond to residents and colleagues as individuals as well as through representation at Committees and other public forums, building a close working relationship with your Area Panel.
  • To take a proactive role, taking personal ownership and responsibility for the delivery of excellent customer services within your area; working closely with Housing and Asset Management colleagues in particular, to provide a seamless service.
  • To support and develop the visions and values of the Housing Directorate.
  • To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.
  • . To establish and maintain effective stock control systems to ensure supply levels are maintained and new requests can be met immediately
Requirements
  • NVQ Level 3 Business and Administration (or ‘equivalent by experience’)
  • An understanding of housing management, repairs and maintenance, and tenancy law would be beneficial.
  • Good understanding of effective approaches to customer care and complaints resolution.
  • Experience of working in a diverse environment including liaising with external and internal stakeholders, but most importantly, residents.
  • Experience of managing, co-ordinating and planning own workload
Contract 
  • Initial 3 to 6 month ongoing contract with the opportunity to extend 
  • PAYE via Umbrella 
  • Monday to Friday
  • 9am to 5pm 
As the role is Local Authority based candidates will be asked to complete an onboarding & compliance checks including DBS & Online training modules prior to starting.
for immediate consideration please apply.