Neighbourhood Housing Officer

Job Title: Neighbourhood Housing Officer
Location: North London
Contract: 3-Month Ongoing Contract
Rate: £27.33 per hour (Umbrella)

About the Role: We are seeking a proactive and resident-focused Neighbourhood Housing Officer to join a collaborative team in North London. This role is ideal for someone passionate about delivering high-quality housing services, building strong communities, and addressing resident needs at their root cause.

Key Responsibilities

• Develop a strong understanding of the ongoing and emerging needs of residents, properties, and neighbourhoods
• Build and apply knowledge across key service areas to effectively support residents
• Act as a clear, reliable point of contact for residents within the neighbourhood
• Work proactively to identify and resolve issues early, preventing escalation
• Support residents in addressing challenges at their root cause, helping to build long-term resilience
• Collaborate with colleagues, services, and partner organisations to deliver joined-up solutions
• Apply systems thinking principles to continuously improve service delivery
• Develop and maintain strong partnerships with external agencies and community stakeholders
• Act as the lead contact for Tenant and Resident Associations (TRAs)
• Promote and embed restorative and participatory approaches in all resident interactions

About You

• Experience in housing management, neighbourhood services, or a similar role
• Strong communication and interpersonal skills with a customer-focused approach
• Ability to manage a varied caseload and prioritise effectively
• Experience working collaboratively across teams and with external partners
• A proactive mindset with a focus on early intervention and problem-solving
• Understanding of (or willingness to learn) systems thinking and restorative practices
• Commitment to community engagement and resident empowerment

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.