Housing Solutions Officers - Housing Register Team

Housing Solutions Officer – Housing Register Team
Location: West London
Contract: 3-Month Ongoing Contract
Rate: £27.40 per hour Umbrella
Hours: 36 Hours per Week
Working Pattern: Hybrid – 3 Days in the Office

About the RoleWe are currently recruiting for an experienced Housing Solutions Officer to join a busy Housing Register Team within a Local Authority in West London.
This is an excellent opportunity for an experienced housing professional to manage Housing Register applications, provide high-quality housing advice, and ensure statutory duties are met in accordance with housing legislation.

Key Responsibilities

• Assess Housing Register applications under Part VI of the Housing Act.
• Make statutory decisions in line with the Council's Housing Allocation Scheme.
• Provide accurate housing advice to applicants by telephone, email and face-to-face.
• Manage Housing Register casework, ensuring applications are processed efficiently and accurately.
• Respond to customer enquiries and shared inbox correspondence.
• Support statutory reviews and assist with complex housing cases.
• Prepare case files and supporting documentation for reviews and legal matters.
• Liaise with internal departments, solicitors and external agencies where required.
• Maintain accurate records using housing management systems.
• Deliver excellent customer service while managing a busy and varied caseload.

Essential Requirements

• Minimum of 3 years' experience working within a Housing Solutions or Housing Register Team.
• Previous Local Authority experience is essential.
• Strong knowledge of Part VI of the Housing Act and Housing Register processes.
• Experience assessing Housing Register applications and making statutory decisions.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage competing priorities.
• Experience using housing management systems and Microsoft Office.
• If you have the required Housing Solutions experience and are looking for your next contract opportunity, we'd love to hear from you. Apply today!