Client Affairs Officer

Job Title: Client Affairs Officer (Appointeeship & Deputyship)
Location: West London (1–2 days per week in the office)
Rate: £29 per hour (Umbrella)
Contract: Interim / Contract Monday to Friday 9am to 5pm 

About the Role We are currently recruiting for an experienced Client Affairs Officer to support vulnerable adult residents. This is a key statutory role responsible for delivering appointeeship, deputyship, property protection, and Council funeral services, ensuring the financial interests and wellbeing of service users are protected.
You will act as a case officer for a varied caseload, managing complex financial and legal matters in line with Council procedures and statutory requirements.

Key Responsibilities

• Provide statutory appointeeship and deputyship services to protect service users’ finances
• Act as case officer for appointeeship, deputyship, property protection, burials, and estates cases
• Investigate service users’ financial circumstances and ensure appropriate actions are taken
• Administer and reconcile individual service user accounts in line with Council financial regulations
• Maintain and reconcile personal bank accounts for deputyship clients, liaising with banks and corporate liaison officers
• Submit DWP appointeeship applications under SS 33 & 34 of the Social Security (Claims and Payments) Regulations 1997
• Ensure all entitled benefits are claimed and received
• Manage client bills, payments, petty cash, and cheques requiring authorisation
• Oversee the property protection store, including storage, charges, and review of items held
• Monitor stored or boarded property and animals, ensuring costs are accurate and funding is used as a last resort
• Work closely with care managers and internal stakeholders to ensure compliance and best outcomes

Essential Requirements

• Proven experience in appointeeship, deputyship, or client financial affairs within a local authority or adult social care setting
• Strong understanding of Court of Protection, DWP appointeeship processes, and benefits systems
• Experience managing and reconciling client financial accounts
• Excellent attention to detail and ability to manage complex casework
• Strong communication skills and ability to work with vulnerable adults and partner agencies
• Ability to work independently and manage competing priorities

How to Apply If you have the experience and commitment to deliver high-quality client affairs and statutory financial services, we would welcome your application. Please apply with your CV for immediate consideration.