Housing Solutions Officer (Triage Team)

Job Title: Housing Solutions Officer (Triage Team)
Location: West London 
Contract: 3 Months Ongoing
Working Pattern: Hybrid – 2–3 Days in Office
Rate: £27.48 per hour (Umbrella) – Non-Negotiable

Role OverviewWe are currently recruiting for a Housing Solutions Officer to join a dynamic Triage Team within a busy Homelessness Prevention & Assessment service in West London. This is part of an innovative pilot focused on improving early intervention and customer experience for residents approaching the service as homeless or at risk of homelessness.

Key Responsibilities

• Act as the first point of contact for new homelessness approaches
• Respond to enquiries via phone lines, inboxes (including duty to refer and reviews), and face-to-face reception (rota-based)
• Conduct initial triage assessments to determine the appropriate housing pathway
• Provide clear advice to applicants on homelessness processes and next steps
• Support residents in preparing for their homelessness assessment
• Work collaboratively with internal teams to ensure efficient case progression

Requirements

• Strong working knowledge of homelessness legislation and duties
• Experience in housing options, homelessness prevention, or a similar frontline role
• Ability to assess cases quickly and make sound decisions under pressure
• Excellent communication and customer service skills
• Proactive and organised approach to managing a busy workload

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.